Poor service from H/O and store - GAME stores

So following the complaint about the non existence of promotional products on an ongoing basis my wife received a phone call from Tamlyn apologizing and said the manager of the store would contact my wife. So yesterday the “manager” phoned and apologized! That’s it!! If apologies can replace the products then send me a truck load!! This is ongoing issues with Game when it comes to availability of promotional products and it is always followed up by poor customer service. As per the previous time, we had to drive around and continuously phoned for updated on the products, 3 months to and fro. I’m seriously thinking it is time for CPA to get involved in this. People just accept this mediocre service and stores get away with it by just brushing it off!!