Poor service from Game Stores

I bought a KIC fidge/freezer Online and it was delivered on 16 Aug. I kept it in the original packaging as we we relocating. When we arrived at our new place on 21 Aug, we opened the packing and discovered that the fridge was external damaged as the is a dent on the door and several other place. My son phoned Game and was told he needs to sent pictures. Aftet settling in I phoned Game on 31 Aug explaining what happened and was requested to send pictures, of which I did. I was contacted by Adam Elias from Game to say that Game will arrange for a collection to assess the damage. I told him I need another fridge while they take my fridge for assessment, as what must I do with the food in the fridge. I also asked what they want to assess as the damage is on the outside which is clearly visible on the pictures that I have sent. I told hom that I still had the original packaging and sent him pictures of the packaging as well on 13 Sept. To date I have not been contacted again and he just doesn't seem to care. My closest Game is 200km away. I will definitely not use Game again as this isnthe worst service I have ever received.