Poor service from Game Store

I feel extremely let down by the unsatisfactory service at Game Vaal Mall today, March 3rd, 2025. I called to check on the status of my TV that I returned to the Game store at Vaal Mall. I made six phone calls; the front desk personnel named Refilwe Moreki directed me to the service center, which then sent me back to Refilwe Moreki. Subsequently, Refilwe ignored my call. I realized she was ignoring my call because, on my fifth try, I requested the help desk to connect me with the store manager to express my dissatisfaction with Refilwe and the lack of assistance from customer service. The manager, named Lucky, requested that I wait, and I overheard him questioning the same Refilwe I was complaining about regarding her lack of assistance. Refilwe responded to Lucky that she purposely overlooked my call since customer service refused to help me. If the Game store does record customer phone calls, please listen to the recorded call and hear Refilwe's incompetence. A man named Lucky, who works at the service center, reached out to me and expressed regret for the unsatisfactory service I experienced at Game Vaal Mall. I truly value his professionalism and excellent customer service. Job No: *** Oder No: ***