Poor service from Game Online

I have received very poor service after ordering washing machine through Game's online ordering system. I ordered the washing machine on 7 June 2020. The washing machine was delivered on 19 June. Firstly it took Game close to 2 weeks to deliver the machine. Which already is unacceptable. After the delivery the washing machine was connected but it did not work. It has now been over 2 weeks again I still I am not getting any committed for when my washing machine will be exchanged. This is completely unacceptable. A washing machine is not a luxury item and I now had to cope without a washing machine for over a month. I do understand that with the Corona Virus and subsequent lockdown the might be a delay with deliveries but not to this extend. I am also not get any feedback from Game. There is no replies on my emails. I have to phone every time and then I am just being told that it is awaiting exchange. I can't wait forever. The virus might be used as an excuse for below par delivery timeframe but there is no excuse for poor customer service. This is really unacceptable and I will not use the online service from Game again.