Poor service from game Newcastle

I am extremely disappointed at game Newcastle. I bought a fridge from them which was on display on the floor yet they did not have stock of. I was then offered the damaged one on display at R150 discount. I refused and asked for my money, I was told they will call the suppliers n try get the fridge from them, this was on the 28/02/19. The latest promise was I will have the fridge by Friday the 08/03/19. I’m still sitting here today frustrated n without a fridge. I can’t begin to express the lack of disregard n lack of professionalism game Newcastle has shown in addressing this matter.