Poor Service from Game. (Massmart)

Called Game on numerous occassions regarding Defective Hisense Deepfreezer delivered to me. Every response was that matter is being escalated. When enquired escalate to Whom??? Answer was to Hisense. This does not make sense as was reported on the 15 November 2020 and to Date the same reply. Tried calling Massmart H/O Sandton. Held on the phone for 2 x 5 mins at a time with no answer. In excess of thirty emails sent with very few replies. Poorest of service from such a large organisation. Massmart needs to do something about customer service. Very frustrated Client. Hopefully after four calls today matter will be resolved.