Poor service from Game, Galleria, Amanzimtoti - cellphone department

On 5 May 2020 I went in to Game Galleria, Amanzimtoti, to upgrade 2 of my cellphone contracts. I was served/assisted by Mr. Prenesh Naicker, a Game employee, working at the cellphone area. I chose my upgrades and Mr. Naicker went ahead to process the request. After he finished we went to the pay point to settle the bill and get my invoices. It took the staff approximately 45 mins to do the transaction. The cashier was Zama Francisca Msomi. After that we went back to the cell phone area, where I received my cellphone and the rest of the package and voucher. Everything was declared fine and I proudly walked away with the knowledge that my grandson got his contract upgrade and I have R390-00 airtime as from the 01 June 2020. Come the first of June and nothing. I phoned Vodacom to find out what's going on with my contract of R390-00 airtime and once off 20 Gig data bundle. Vodacom informed me that the contract has been cancelled by Game and that I need to go to Game to get it re-activated. On the first of June at approximately 17:00 my husband and me entered Game. At the cellphone area we were assisted by a lady assistant - I don't have her name - that after a long period of discussion and explanations told me that the problem was a so-called "System error" and that they will rectify the fault and that the package will start correctly from the 01 July 2020. I told her that this was not exceptable and that I need it immediately. We were told to wait. When closing time drew near the lady came and told my husband and me that we don't have to wait around, we can go and that the problem will be resolved that same evening - meaning the 01/06/2020. Needless to say Monday evening came and went and so the second of June too. The contract is still cancelled and I still have no airtime. This in a time where I need the airtime because my mother is in hospital in Bloemfontein. All documentation is in my possesion and available for scrutiny. This is highly unacceptable and I will never again make use of Game's service.