Poor service from Game

I would like to express my dissatisfaction with the service I have received from game i bought a Hisense fridge online on the 30th of August and it was delivered on the afternoon of the 31st.I was instructed to switch it on after 4 hours of delivery which I did,the fridge was working fine until I realized on Friday the 4th of September that it had stopped working.i then emailed game customer care to report the problem and they rep**** and asked for pictures of the serial number and the model which I sent.I waited almost a week for feedback and got none, so I decided to call customer care to check on my query and was told that they were working on it .On the 14th of September they sent repair guys to check what was wrong with the fridge and they informed me that something in the mechanism of the fridge was faulty and they would send through a report.I then received an sms stating that a repair for the fridge had been completed,so I called customer care to find out and they couldn’t give an answer and asked to call me back at the end of the day which they didn’t and Since then I have received no communication or feedback from anyone on how far along they are with a solution in the meantime I have lost over R2000 worth of groceries and have lost my patience.they need to give me a new fridge that works or give me my money back so I can purchase a fridge elsewhere because I have had enough of their poor service and blatant disrespect for me as a customer.I have had to run after them for feedback since I reported ‘this incident for feedback otherwise they are quiet and I have already lost enough because of this incident at this point I just want my money back so I can buy a working fridge from another company that will value my business and move on from this headache.