Poor Service from Game

I bought a pair of pool cues (snooker pool sticks) for R399 on 24 December 2020 at Game Stores at the Glen Shopping Center in the south of Johannesburg. My kids used the cues for less than 5 days and the tips cracked and eventually broke. My daughter went to the store in the first week of January 2021 and the manager and customer services rep told my daughter that nothing could be done as the cues were not broken in the store (would I have paid for the item if it broke in the store)? Where do they hire these *********** people from? Is this the service we expect from these "reputable" stores? Do we just have to accept poorly manufactured products without any repercussions from these "giant" stores? I will never shop again at Game and have already told my family and friends of this terrible service. You can only imagine the ripple effect this will have on future purchases from this store.

Terribly disappointed ex customer