Poor service for repairs to equipment under warrantee.

On 19th May 2018 I bought a TV at game Kenilworth Centre. A couple of months after I noticed a defect in the screen of the TV. I went to the store to inquire the process for repairs. I couldn’t find my slip , they told me I need to provide proof of payment which I did. They told me they could find the receipt with my proof of payment. On the 28 September I take the TV with my proof of payment only to be told they cant book the TV in without a receipt. I had to take the TV back home. They said they would contact me in about a week. Its been 4 weeks and after phoning for follow up on 2 occasions, nobody has can assist in the status of the receipt or provide me with a solution. The TV will soon be out of warrantee and I will not be able to have it fixed due to a delay on Game side which is ********* in the least. I need someone who will be accountable for this complaint to contact me please. If not available, please do leave a message with your contact details.