Poor Service for Repairs

I bought a Hi-Sense washing machine at Game. The machine has a 4 year warranty. It broke down in less than a year and I went back to the the store to report it on the 14th of december 2015. A Mr Francois made a copy of my invoice and said I should give the technicians 24 hours to contact me. No one did. I caled the store and after being transfered a number of times the phone just got dropped.<br> I have gone back to the store 3 more times already and everytime I go its the same story, they ask for my invoice and promise to fax it to the service centere maybe the last person I reported to did not send it or the service centre did not receive their fax. The last person who followed up asked for the machine's serial no and after that they never called again. <br> I thought it was because of the festive season that their service is soo poor but I went back again in January. Still no assistance. Does it really have to take more than a month to repaire appliances?