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TM
Tshepang M

1 reviews | Active since Apr 2020

17 Apr 2020, 16:28

Poor Service for Essential Goods

i placed an order online on the 10th of april for essential goods and they stipulated that the order will take 3 to 5 days to reach me. today is the 17th i sent emails and they havent responded and my calls arent being picked up. its been 4 days since i received an sms that the order is with courier but you can not track the order online or fin d out which courier company they may be using

0
Replies (2)
Game
Game's reply17 Apr 2020, 16:51
Official
Good day,

We are pleased to inform you we have received your query/complaint at  Game Customer Care. We apologize for any inconvenience caused.

We have logged your request with reference number  #   446565

The matter will be referred to Senior Management @ ONLINE who will contact you to discuss this matter. Please allow 72 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired  Customer Care should you need any further assistance.

Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***

 

TM
Tshepang M's update20 Apr 2020, 10:08
Reviewer Update
good day,

its been 10 days and i have not received any communication with regards to my order