POOR SERVICE - FACTORY DEFECT FREEZER

I am growing increasingly frustrated as I still haven't received any response, except for the mentioned reply. It is imperative that I warn the public against making any purchases from GAME. Their utter failure to uphold promises and the absolute absence of effective customer service are indicative of the poor quality of their products and services. I am currently stuck in a protracted waiting game for the collection of a factory-defective HISENSE freezer and the delivery of a replacement.


This freezer, plagued with factory faults, is an eyesore in its unopened box in my lounge, taking up valuable space. Despite my immediate report of the factory defect, complete with accompanying photos, there has been a shocking lack of communication or action. GAME was quick to take my money, but their commitment to customer satisfaction is severely lacking. Both HISENSE and GAME should be deeply ashamed of their substandard conduct.


Meanwhile, my situation is dire. Perishable items, including meat, are spoiling as I had arranged for their delivery a day after expecting to receive a fully functional freezer. The inability to freeze these items is exacerbating the problem. Had I been aware of the abysmal quality of GAME's products and services, I would never have made a purchase. GAME's blatant disregard for customer losses is clear – their sole focus is on financial gains.


GAME's performance is not just disappointing; it is a blatant betrayal of consumer trust. Their repeated promises have yielded no results, leaving me in a state of urgency. I urgently demand that a manager contacts me to address these ongoing and unacceptable issues.

Still no reply or response from GAME. This is the worst customer service I have ever experience.

PUBLIC - DO NOT BUY FROM GAME STORES!!!!!!!!! You get factory faulted stuff and then Game does not get back to you. I'm stuck with a Freezer in a box that I cannot use for which I paid in full. Lost all my meat now.

I am waiting for Game to phone me and collect this factory faulted unit and replace it with a new unit! How long must one wait to get results or feedback or even the stuff you buy in good working order!!!!

Come on Game and Hisense!!!! Is this what you have become? Not trustworthy with ****ty customer service?

Still NOOOOOOOO feedback from Game about collecting the factory defaulted freezer and furnishing me with a new freezer.

GAME stores, can someone contact me please. Must I now just sit with this freezer in the box and wait till Christmas? I already lost all my meat due to you!!!!!

Please please public do NOT buy from Game online or any Game store. Their customer service is NON-EXISTENT. Bad bad bad and very disappointing. Basically I paid R3000 for a product that I cannot use due to a factory fault that I immediately reported when opening the box and now Game is just ignoring me.... ***!

I were contacted by Game last week and yet again Game made promises. They were going to revert back to me last Friday, but to no avail, I am still waiting.

So the factory defaulted freezer is still standing in the box for weeks. I still don't have a working new freezer for which I paid. I lost all my meat due to this.

Game you are the worst company ever. Your aftersales and customer service sucks. I am super disappointed. I require feedback from a manager or ANYONE who can actually assist me to get this resolved and to get my freezer!! Are you going to pay for all my meat I already lost? Your promises are also just lies as you do not keep to it.

TO THE PUBLIC --- DO NOT buy from Game. Their customer service is NON-EXISTENT.

Am I going to be without a freezer the entire December? Is this what I paid for at Game? I have family coming, I need a freezer. I am going to contact the Ombudsman as well. This is super bad!

GAME - Still no feedback from Game or Bradley from Customer Complaints department. They just ignore my messages when I call and leave same. GAME is officially the WORST STORE CHAIN to buy from.

Please can an Manager from Game contact me? No, they don't, they just ignore.

So for weeks I have a newly bought factory defaulted freezer standing in a box in my lounge. Game's promises is to no avail as clearly they are doing NOTHING from their side.

I even offered to take this defaulted freezer to Cape Town on my OWN expense and to collect a new one from them, but also NOOOOOOOOOO feedback.

Game Stores is such a disappointment. Christmas is coming and I'm stuck as I already paid all the money I saved for this freezer and cannot buy another one.

PLEASE CAN SOMEBODY HELP ME!!!!!