Poor service

I am writing this review to express my extreme disappointment with the service I received from Game Mitchell’s Plain. I purchased a TV on 16 November, and after switching it on for only the third time, a line appeared in the middle of the screen. This is completely unacceptable for a television that is only a week old and should be in perfect working condition. When I contacted the store, I was told that I needed to contact Samsung directly because it’s their product. This response is unfair and unprofessional. I bought the TV from Game, so the responsibility to assist me lies with the store. No customer should be sent from pillar to post for a product that is brand new and already faulty. At this point, I feel like my money has gone to waste. I am extremely frustrated and angry with the poor service from both Game and Samsung. This is not the standard of customer care one expects after purchasing a new appliance. I am requesting an urgent resolution to this issue and a replacement TV without any further inconvenience. Very disappointed