poor service

Bought a Hisense fridge from game trade route mall 2016 on black friday fridge is still under warranty game refuse to give an alternative fridge as the one we bought was limited edition and is no longer being manufactured they opted to give us a refund for the fridge but we still stuck with a fridge that's not working and no feedback from the store whatsoever they said turnaround time was 48hrs for every claim but its been two weeks and still nothing from them