Poor service

On 2022/02/23 I purchased a Samsung A3 core at Game Store at Galleria. When I tried to install apps on the phone I could not download them.

On 2022/02/28 I took the phone back to Game Store Galleria and I was assisted by Darren and Godfrey who mentioned that the phone has a factory fault. They then refered me to the store Manager who said they can not give me a new phone or refund. The manager said the phone is going to be sent for repairs and it might take about a month for it to come back.

I feel that my rights as a customer are being violated. No where on the receipt or at the store where it is written or mentioned that the phone has no guarantee or no return policy. Especially that it is a factory fault and there are no physical damage to the phone. I returned the phone within 7 days.

I conduct a small business and I use the phone. And at my place of employment I use the same phone to communicate right now I am left with no phone of which is an inconvenience for me.