Poor service

Game Carnivall Mall...this is not on!!! I visited your store to collect ma Game card only to be told that the person responsible for that is on lunch and i need to come back after an hour..."an hour!!!" I understand that the poor soul was hungry n had to go to lunch which they are untitled for.

How is it that there's only one person responsible with that function? What if he gets sick or miss work? We wait for them to come back from sick leave?

I was told to go to another store if i can't wait. What if i get the same thing there? Then what? Got to another store again? Like i have nothing else to do?

I spoke to the manager Zweli who said its not Game's responsibility to sort out this but RCS.. they do the scheduling and send staff to them n have no control over RCS staff... Zweli my brother, everyone on your floor represents Game n you are responsible for them. I do not need to report any of them to whatever egency or company that placed them on your store. I needed service my brother not a reff number.

Bad experience bafwethu ...fix this... i am sure there's something you can do to fix this for other's.