Poor service

I’m so frustrated with Hisense and Game Store. I have been without a fridge for a month and I’ve been sending emails and making calls for them to collect my fridge as it was faulty and not working. I have lost so much money on food that was wasted while fighting them to do an exchange. Today on the 13th of April they sent someone to collect my faulty fridge and upon arrival, he didn’t have a new fridge I was promised by the Game Cresta store. I wouldn’t recommend either Hisense products or the Game store, the customer service was horrible and they take advantage of people's patience.