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MM
Masibulele M

1 reviews | Active since Apr 2023

09 Jan 2024, 14:58

Poor service

I have bought a TV online with Game, the TV screen was cracked with ink. When it was delivered. It has been a hassle to get the TV replaced, it's almost a month now, I had to return it to the store on my own as they were not coming for pick-up. I am being assisted by one of their friendly staff. However, there is just a drag with getting my issue resolved. Return or replacement of the TV has been requested on 17/12/2023, it is almost a month now. Nothing constructive or tangible that is happening. I am beyond disappointed with GAME online services.

0
Replies (5)
Game
Game's reply09 Jan 2024, 15:47
Official
Hi Masibulele, thank you for reaching out. I'm sorry, your screen was cracked and there's been little activity on your query. Kindly provide your order number and the store name you took it to so that we may get clarity on the matter. 

Best regards,

MM
Masibulele M's update09 Jan 2024, 15:58
Reviewer Update
Hi. My order number is ***. I took the TV to Johannesburg CBD Game store.
Game
Game's reply09 Jan 2024, 16:08
Official
Thank you for getting back to me so swiftly. Your query will be escalated, and you will be contacted. 

Best regards,

MM
Masibulele M's update10 Jan 2024, 07:28
Reviewer Update
I hope to hear from you soon, the wait has been too long.
Game
Game's reply10 Jan 2024, 09:43
Official
Your query was sent to our complaints department and a colleague will provide you with feedback. 

Best regards,