Poor Service, Dismissive Attitude, No help at all

29 July I bought earrings from Game-Cape Town. I wore them the following day.To my surprise, one earring didn't have its ******.I didn't have time to visit Game until today. I wanted to exchange the earrings. The lady who attended to me at the jewellery counter said I cannot exchange them. She said I could ask for repairs, but, would have to bring all the parts.She told me that they cannot repair,neither can they accept them for exchange. She claimed that the fault is due to my negligence (which is plain nonsense. I wore them once), and that I kept them for almost a month (so what?).Her attitude to me was very dismissive. She clearly insinuated that I am a **** when I asked her how can I bring a missing piece when I don't have it.Clearly I am a **** to her as she didn't even give me the time of day to explain properly my situation. I was thus dismissed from the shop. Unfortunately I didn't get her name but it was a Muslim Lady working there.I now have new earrings which I cannot wear. This is terrible and unacceptable!How come they sell such a low quality product with no service &not even an option to exchange it for another product! And the fact that I was made to feel like a ****