Poor service delivery

Good day,

RE: ORDER ID: #***

I did the above online order on Friday, 29 July 2022 and was informed that delivery will take place by Friday, 5 August 2022.

This morning I checked your system, only to discover that my order has not yet been shipped.

I then chatted to Sinovuyo Lize on your live Chat who informed me that my order has indeed not been shipped. He contacted your George branch and spoke to Regan who said he will see if he can attend to my order today.

I asked for a reason for the delay in my order, but one could not be given.

This is not acceptable!! This is poor customer service.

I want to know when my order will be processed and when I will receive my order.

I expect immediate attention and urgent delivery.