Poor service delivery

On the 7th April my washing machine burst into a huge flame coming from the spinner. I called game and a male informed me that a washing machine is not essential. Since then I had to do my washing with my hands. I do have a back problem and had a spine operation a few years ago. I called game on 15th June again to ask for assistance. I sent an email to support, but until today I am still struggling to get the machine fixed. Its winter and the washing takes days to dry and its terrible. The machine was bought on account of my daughter in December 2018 as a gift to me. This is the second time the spinner gave problems. Defy is the model and the guy Cohen from game told me that he will informed defy and that was on the 19th June 2020. Terrible service as they have both my contact numbers, which is always available as I am a founder of a non profit organization and clients do contact me daily.