poor service delivery

i bought a top loader washing machine from Game gateway last year.i had taken an extended 3 year warranty,it is an LG washing machine and i have been ever since trying to get somebody from LG AND Game in Gateway to try and get a technician out to sort the problem.I received a call from the technician stating that he is unable to come and view my machine as his wife is admitted to hospital.i then said to him that he must come 3 days after and i never heard form him nor did he bother to call me!i am still having problems with the washing machine as it is destroying ALL my clothes,most of my clothes come out in tatters and all the stitching removed.This top loader is a real piece of work,i wouldnt suggest ANYBODY to buy it.Even if you buy it,getting it replaced or fixed is an endless problem regardless of gaurantees and warrantees!im actually helpless now,and stuck with this washing machine.very frustrating and dissapointed witht he quality and service from both LG and Game Gateway.i had spoken to the manager at Game who is in charge of washing machines that is still under guarantees and was told that Game gateway will get back to me in a days time.3 days have passed,with no help