PN
Pfano N

1 reviews | Active since Aug 2015

28 Aug 2015, 14:01

POOR SERVICE DELIVERY

it was my first time trying to take a contract phone with Game Stores as i saw there great deal special on TV on wed, but the service delivery was very, very, very poor, i mean how can they have one person assisting +- 10 people who came to do applications for contract phones? mind you they have +- 8 counters on their section for cell phone services, i was not impressed to a point where i had to cancel my application because i was standing in a que for +- an hour with any assistance, really disappointed, for such a big store they should really up their game. <br> <br> Regards<br> Annoyed Customer<br>

0
Replies (1)
Game
Game's reply28 Aug 2015, 14:45
Official
Hello PNENWELI,

I am really sadden by your experience you had at our Game store recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values.

We at MDD strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Game store. Senior management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73