Poor service

This is regarding the poor service I have received from Game East Rand Mall concerning a faulty pair of Amplify Ear Pods I purchased from the store.

I returned the item in December 2024 due to a malfunction and requested a refund. However, I was informed that the product had to be sent for repairs instead. Since then, I have not received any communication or update regarding the status of my item. We are now approaching the third month without a resolution, which is completely unacceptable.

The lack of urgency and poor customer service have caused unnecessary frustration and inconvenience.