Poor service

I bought a stove on the 27 August 2018 and I was never told about the warrenty and if I could encounter problem with the unit only now that the stove had an error massage that I'm told that the consultants are trained to let customers know about the process and return policy when incounting the problem which is not true o threw away the slip when I purchase this unit of I knew why would I have Now i have to wait 3 day or two week or 4 weeks for the slip to be located by head office people from the store and head office seemed not to know the process its been a week I can cook proper meal have to buy take aways if I knew or had experience such bad service I wouldn't have bought the stove at game and I called Defy spoke to the lady by the name Venessa and Ismael to ask for help in this regard and I understand their policy and procedure how ever I feel only if u sell your product on your own it's fine cause you deal with your the clients personally but here you expect some to sell something for you but what measurements you put in place that you company or your product gets the service it deserves Game use to be my number one stop shop now not really sure I'll spend my money in store where they interested on incoming not service as for Defy I'm understand your policy however if you not careful one customer might seem like it's nothing cause it's only one neh but you this is business one customer is to many you don't know how much word of mouth can do to unfavoure your product teach the store your products are at about most common complain so that your service can run smooth we don't just make notice to get attention it's our money we buy these product and let be the same way we get service the same way you made turnover when you help with refunds and repairs concern customer