Poor service

I purchased a fridge from the Game @ Festival mall. After unwrapping the fridge I found dents on both sides of the fridge. I called thel centre and reported the default to them. I then received a call from Natasha who confirmed that I will receive a response within 48 hours. I called thr call centre on Monday after been pushed from pillar to post for 20 min. I eventually got hold of the store manager at the Festival nall branch by the name of Ettienne. Ckearly Game dont care about customer service. I was informrd thstvit will take 7 working days to replace the fridge. Nevetmind me paying cash for the fridge and I still dont know the status of the replacement of the fridge. Is there anyone at Game that actually care about customers can thst oerson please assist me.