Poor Service - Call Center Incompetence

<p>On the 24th of June I decided to make my monthly payment to Game via a banking app on my phone; unfortunately for me the payment reference number had been listed as GAME and not my card number. Once I discovered this I immediately contacted Game on the 5th of July; I was advised by the call centre (***) that I was to send the proof of payment - I did as instructed by the Agent and since then no contact was made with me regarding my email.</p> <p> </p> <p>I then called back on the 6th and was advised the p.o.p. was received without an attachment - seriously? could the Agent not come up with anything better than that. I then check my email while on call with the Agent and discover the p.o.p. was in fact attached.</p> <p> </p> <p>I decide to forward it AGAIN!!!!! On the 7th, 8th, 11th, 12th things become monotonous (*BIG*YAWN) with all consultants providing responses like "2 more working days"; "3 more working days" etc...</p> <p> </p> <p>So I call back on the 14th of July after receiving an email advising that my account is in ARREARS - I then speak to Zukile (Agent) and Martha (Team Leader) - who spin me a new story stating that "there is no set turn over time" (-this must have been a in house corporate communication sent to all RCS/Game Staff - Pathetic!). I am also advised by Martha that no attached p.o.p. was received, I insist to send this p.o.p. along with 2 screen shots of my previous emails to Game showing the attached p.o.p. I receive confirmation from Martha that she can see it was attached, Okay? Uhm No, not Ok. Is this perhaps due to the accounts department being non-existent or ***********? Anyone have an idea?</p> <p> </p> <p>I am extremely frustrated with your business. Your service has reached an all-time low with me. Please note I battle to hold back on what I actually think of your business; the reason for this is to ensure that nothing mentioned in this post is removed – had I chosen to type in French I am sure it would have been.</p>