PN
Princess N
1 reviews | Active since Aug 2012
13 Dec 2024, 12:46
Poor service by Game Springs Mall
I bought a fridge at Game Springs Mall on the 1st of December and was told it will be delivered on the 3rd or 4th December. It was not delivered and I called on the 5th to be told that the delivery company is behind schedule with deliveries and no one in the entire shop bothered to call me as a client and inform me. On Friday 6 December I received a different story that, the fridges are finished at the warehouse and they don't know when they will be able to deliver. I was promised to get updates every second day and the first update was supposed to be on Monday 9 December but its Friday the 13th today and I haven't received any calls since last week Friday. Game is taking its clients for granted.
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Replies (2)PN
Princess N's updateReviewer Update
13 Dec 2024, 15:14After paying off what I owe game, I'm done. I had to use this platform to get a simple call from you as if you were donating the fridge to me. So unprofessional and disappointing. I was contacted and I'll go to the store and cancel my order. Thank you for the inconvenience of spending Christmas without a fridge.
PN
Princess N's update13 Dec 2024, 15:14
Reviewer Update
After paying off what I owe game, I'm done. I had to use this platform to get a simple call from you as if you were donating the fridge to me. So unprofessional and disappointing. I was contacted and I'll go to the store and cancel my order. Thank you for the inconvenience of spending Christmas without a fridge.
Game's replyOfficial
13 Dec 2024, 16:25Thank you for getting back to us. We apologize for the experience you've had. This is not the level of service we aim to provide, and we are actively working to improve. Your feedback is valuable, and we are committed to making things better.
Game's reply13 Dec 2024, 16:25
Official
Thank you for getting back to us. We apologize for the experience you've had. This is not the level of service we aim to provide, and we are actively working to improve. Your feedback is valuable, and we are committed to making things better.