Poor service by Game South Gate

Good day Kindly assist me the complain about Game store,I bought a TV on the 18/12/2019 now the TV is no longer working ,I sent an email to game customer service but they told me the TV is out of warranty however they will ask the store to call me,but no one called me,I had to send another email,that's when I received a call from the store where I bought the TV,by the guy named Ocean Ndlovu ,He told me its a software problem and the TV is out of warranty I have to bring the TV in for repairs which will take 21 working days to be repaired and they are going to charge me for repairs,I asked him why I was not initially informed about the software and the warranty,he said to me ,you bought the TV in 2019 how can you recall wether you were informed or not,he simply implies that I am lying,I told him I will escalate my complaint he said its fine I can do so,I sent an email again to Game customer service and this time there was no response. I feel ignored and cheated by Game including their staff ,if I knew about the software that lasts for a year and the 1year warranty I wouldn't have bothered by buying the TV from Game stores. I bought several other appliances on that particular day and all those items we're also faulty and I had to return them to the store. Game is not selling quality products hence their warranty is only 1year. They are cheating consumers. Please assist with the query I don't know what to do anymore I am sitting with a broken TV and I don't have money to fix it .