Poor service but great turnaround

I was at Game stores in Greenarces the Bridge today to purchase a smart HD Telefunken 32 inch TV that was on sale for 1999. I arrived there and the sales assistant (Abigail) was on a personal call and had little to no interest to assist me in purchasing the TV. She informed me dismissively that the TV was out of stock in their branch. I asked her to kindly check at Baywest if there’s stock and if there’s any chance I can purchase it at Greenarces Game The Bridge and pick it up at Baywest Mall. She was annoyed by my suggestion but eventually called Baywest and to my surprise there was no stock. I then asked for a rain check - so I can pay for the TV and have it ordered. That was also an issue as they had printer issues to print for the rain check slip. I eventually asked to speak to the Manager (Juan Pierre / JP) and he changed my shopping experience completely. I also informed him that I was also looking to laybye a fridge and I stool there for close to 40 minutes with no help as there was nobody to assist me with the laybye process. JP, the manager was very disappointed to hear this and he took it upon himself to assist me personally - he even went as far as offering free delivery for my TV. I’m very pleased with the turnaround of my shopping experience, however it was quite to experience such poor, inconvenient experience especially mid-week as the store was not busy AT ALL except for a salesperson who is obviously not in the right profession to cater to customer needs and wants.