Poor service

On the 4th of July i have booked my vacuum a tevo product in for repairs at game pavilion. I have purchased this product on the 7th of July 2018.i have recognised that the product has a 2 year gaurantee which has just expired. I have also purchased an extended warranty for a period of 3 years which will expire on the 7th of July 2023.Om the 14th of July game store pavilion as called me as to no record of my extended warranty purchase. I have used my owm cost to make phone calls, data cost to e mail the valid documents and even my own fuel to go to the store to submit my documents to find out that the extended warranty has not been captured into their system. It has been almost 2 months waiting period as i have countless times yet called the store and visiting the store to get feedback as to the status of my vacuum as the sales consultant would state they need to call the tevo service centre to find out the status and that they would notify me the next day as till present game has still not even called me. This is a very poor service as i have wasted alot of fuel and minutes at my own cost to find out the status of my vacuum repairs as game has not given me any feedback at all.