yK
yolanda K
1 reviews | Active since Jun 2021
27 Aug 2024, 12:57
Poor service
Games pathetic internal process! I purchased a TV on the 07/08/24 only and it was delivered on the 15/08/24 late evening. On the 17/08/24 I switched the TV on and it was faulty. I then logged it for a replacement and have been waiting since then, I’ve been sent up and down for nothing. I was advised to not send it to the store they will send someone to come have a look at the Tv with no luck. I’ve been inconvenienced for so long and this is not fair.
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Game's replyOfficial
27 Aug 2024, 14:21Hi Yolanda, thanks for getting in touch. My humblest apologies for the overall service and for TV now being found faulty. I do se that your query is currently with our complaints department, as they are now in contact with store to notify them on your arrival. As soon as all has been confirmed, our team will surely inform you before Friday.
Game's reply27 Aug 2024, 14:21
Official
Hi Yolanda, thanks for getting in touch. My humblest apologies for the overall service and for TV now being found faulty. I do se that your query is currently with our complaints department, as they are now in contact with store to notify them on your arrival. As soon as all has been confirmed, our team will surely inform you before Friday.