MM
Milly M
1 reviews | Active since Aug 2022
30 Nov 2025, 21:48
Poor service
Hi bought a 75 inch tv, when I got home it had a crack, I called game and the lady kept on transferring me to the manager which just ring with no answer, I had to keep on calling again with no help. I then asked her who can I talk to since your manager is not answering the phone, she transfer the call to the sales guy, who I asked to speak to the manager, he than said he is looking for the manager even now he can't find the manager, kept on call and on one answered the phone. The name of the sale person is ndumiso madonsela. Game mall of Africa. I hope when I get to the shop, the manager will be there to resolve this issues. No help, poor service evening from the purchase.
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Replies (8)MM
Milly M's updateReviewer Update
01 Dec 2025, 16:00I came to the store, Amo the manager of the floor is very arrogant and unwilling to assist. She said she is going to call the store manager j have been waiting for 30 and more she hasn't returned. I asked another manager to assisted, she also hasn't returned. She told me the security have checked the TV which is not true, she stamped slip only. I asked her did she check as she didn't open the box, her response was they know. Game mall of Africa
MM
Milly M's update01 Dec 2025, 16:00
Reviewer Update
I came to the store, Amo the manager of the floor is very arrogant and unwilling to assist. She said she is going to call the store manager j have been waiting for 30 and more she hasn't returned. I asked another manager to assisted, she also hasn't returned. She told me the security have checked the TV which is not true, she stamped slip only. I asked her did she check as she didn't open the box, her response was they know. Game mall of Africa
Game's replyOfficial
02 Dec 2025, 14:06Thank you for providing us with the relevant information. The matter has been escalated to our management team to look into this. The agent will get in contact with you as soon as they received feedback.
Game's reply02 Dec 2025, 14:06
Official
Thank you for providing us with the relevant information. The matter has been escalated to our management team to look into this. The agent will get in contact with you as soon as they received feedback.
MM
Milly M's updateReviewer Update
04 Dec 2025, 08:56@game, you said I will have feedback in 24-48 hours. Till today no calls or the feedback was given. I want my refund as the tv has a fault which was not on my account. The tv was never switched on in the store as well. This is an agency matter.
MM
Milly M's update04 Dec 2025, 08:56
Reviewer Update
@game, you said I will have feedback in 24-48 hours. Till today no calls or the feedback was given. I want my refund as the tv has a fault which was not on my account. The tv was never switched on in the store as well. This is an agency matter.
Game's replyOfficial
04 Dec 2025, 12:22Hi Milly, thank you for getting in touch. We apologize for the lack of communication on our side. Kindly be advised that your query has been escalated to our management team and we are currently waiting for an update. The agent working on your query will do a follow up again and get back to you with an update.
Game's reply04 Dec 2025, 12:22
Official
Hi Milly, thank you for getting in touch. We apologize for the lack of communication on our side. Kindly be advised that your query has been escalated to our management team and we are currently waiting for an update. The agent working on your query will do a follow up again and get back to you with an update.
MM
Good day Millicent,
I attempted to contact you on ***, but unfortunately was unable to reach you.
Please be advised that, in accordance with our policy, any damage or issues that occur with the television after it has left our store, and which are not covered under the manufacturer’s warranty, remain the responsibility of the customer.
Following a review of your case, we confirm that the television was inspected in your presence and found to be in proper working condition at the time of purchase.
In light of this, any subsequent issues arising after the product left our premises will fall under the customer’s responsibility.
If there is anything else, please feel free to reach out.
Regards,
Ethan Adams
Customer Service Associate
Tel: ***
E-mail: ***
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
The Massmart Team,
Good day
Please send the CCTV footage to prove that the TV as indeed switched on in my front of me. Only the box was opened in front of me, but never switched on.
I want to see the footage that shows that the TV was switched on before me
Milly M's updateReviewer Update
05 Dec 2025, 16:48Good day Millicent,
I attempted to contact you on ***, but unfortunately was unable to reach you.
Please be advised that, in accordance with our policy, any damage or issues that occur with the television after it has left our store, and which are not covered under the manufacturer’s warranty, remain the responsibility of the customer.
Following a review of your case, we confirm that the television was inspected in your presence and found to be in proper working condition at the time of purchase.
In light of this, any subsequent issues arising after the product left our premises will fall under the customer’s responsibility.
If there is anything else, please feel free to reach out.
Regards,
Ethan Adams
Customer Service Associate
Tel: ***
E-mail: ***
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
The Massmart Team,
Good day
Please send the CCTV footage to prove that the TV as indeed switched on in my front of me. Only the box was opened in front of me, but never switched on.
I want to see the footage that shows that the TV was switched on before me
MM
Milly M's update05 Dec 2025, 16:48
Reviewer Update
Good day Millicent,
I attempted to contact you on ***, but unfortunately was unable to reach you.
Please be advised that, in accordance with our policy, any damage or issues that occur with the television after it has left our store, and which are not covered under the manufacturer’s warranty, remain the responsibility of the customer.
Following a review of your case, we confirm that the television was inspected in your presence and found to be in proper working condition at the time of purchase.
In light of this, any subsequent issues arising after the product left our premises will fall under the customer’s responsibility.
If there is anything else, please feel free to reach out.
Regards,
Ethan Adams
Customer Service Associate
Tel: ***
E-mail: ***
Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157
The Massmart Team,
Good day
Please send the CCTV footage to prove that the TV as indeed switched on in my front of me. Only the box was opened in front of me, but never switched on.
I want to see the footage that shows that the TV was switched on before me
Game's replyOfficial
06 Dec 2025, 14:58Hi Milly, thank you for reaching out. Kindly be advised that we have re-escalated your query off to the relevant team regarding your request. An agent will contact you with an update.
Game's reply06 Dec 2025, 14:58
Official
Hi Milly, thank you for reaching out. Kindly be advised that we have re-escalated your query off to the relevant team regarding your request. An agent will contact you with an update.
MM
Hi Millicent,As discussed, this serves as the final feedback regarding your query.We have liaised with the store, and they have confirmed that the television was inspected in your presence and found to be in good working condition at the time of checkout.You acknowledged this during the checkout process.Should you wish to obtain the video footage, you may proceed in one of the following ways:
@Game this is unless and nonsense information. I asked for the footage to proof what they are saying you are telling me about fees and to open a case. If it's true why is it difficult to show the footage? Saying this is the final feedback won't stop me until justice has been made. Treating client like you are running a ****a shop. Another shopper said the same thing i am complaining about happened to her same tv bought at game same brand. Weather you will reply or not, I will not stop
Milly M's updateReviewer Update
08 Dec 2025, 17:00Hi Millicent,As discussed, this serves as the final feedback regarding your query.We have liaised with the store, and they have confirmed that the television was inspected in your presence and found to be in good working condition at the time of checkout.You acknowledged this during the checkout process.Should you wish to obtain the video footage, you may proceed in one of the following ways:
- Police request: Open a case at the police station and request the footage directly from the store.
- PAIA request: Submit a request via the Massmart PAIA portal on the Game website. Please note that you will be required to complete the necessary documentation, and a fee will apply.
@Game this is unless and nonsense information. I asked for the footage to proof what they are saying you are telling me about fees and to open a case. If it's true why is it difficult to show the footage? Saying this is the final feedback won't stop me until justice has been made. Treating client like you are running a ****a shop. Another shopper said the same thing i am complaining about happened to her same tv bought at game same brand. Weather you will reply or not, I will not stop
MM
Milly M's update08 Dec 2025, 17:00
Reviewer Update
Hi Millicent,As discussed, this serves as the final feedback regarding your query.We have liaised with the store, and they have confirmed that the television was inspected in your presence and found to be in good working condition at the time of checkout.You acknowledged this during the checkout process.Should you wish to obtain the video footage, you may proceed in one of the following ways:
- Police request: Open a case at the police station and request the footage directly from the store.
- PAIA request: Submit a request via the Massmart PAIA portal on the Game website. Please note that you will be required to complete the necessary documentation, and a fee will apply.
@Game this is unless and nonsense information. I asked for the footage to proof what they are saying you are telling me about fees and to open a case. If it's true why is it difficult to show the footage? Saying this is the final feedback won't stop me until justice has been made. Treating client like you are running a ****a shop. Another shopper said the same thing i am complaining about happened to her same tv bought at game same brand. Weather you will reply or not, I will not stop
Game's replyOfficial
09 Dec 2025, 11:57Hi Millicent, Please note due to the POPI act we unable to provide you with footage, you would have to go the legal root and open a case so the police can go to the store and get the footage for you.
Game's reply09 Dec 2025, 11:57
Official
Hi Millicent, Please note due to the POPI act we unable to provide you with footage, you would have to go the legal root and open a case so the police can go to the store and get the footage for you.