Poor service at Game Phalaborwa

Item: Game
Rating: 1
Author: sonja F

On 18 Dec 2018 we bought a Ryobi lawnmower. Since then used it only 7times. The 8th time it was broken, not working. So I took it back to Game Phalaborwa on Monday 25 February 2019, drove all the way from Hoedspruit by the way. Stood there for almost 3 hours, just to be told they had to send it back to Ryobi and I have to wait for 21 days to get feedback. This is unacceptable, I want a new lawnmower, and they will now deliver it to me in Hoedspruit.

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Replies (1)

Game's replyOfficial

27 Feb 2019, 15:36

Hi Trixie,

Thank you for taking my call.

With regards to our telephonic conversation, I'm very sorry for the service you received in store.

I can understand that waiting for help for 3 hours and not having your query resolved would be upsetting. I am looking into the matter and will get back to you as soon as I have feedback.

Kind Regards Suhayfa Gabriels
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za

Game's reply27 Feb 2019, 15:36

Official