Poor service at Game Gateway

I visited the Gateway branch today (13/08/2020) and experienced extremely poor customer service. I was unable to purchase an item from their online store, so I had to go into the branch to see if there was any stock. I was sent between the ‘information centre’ and the appliance section because the staff redirected me to the wrong places. I was informed that the items have been discontinued. There is no proper signage in the store to indicate where the information centre is, and the store is struggling to get their website up and running properly to coordinate with actual stock in hand. Not to mention that there was chaos in the store itself.

I was dissatisfied with the service I experienced, and this branch is clearly not prepared to be open during the Covid-19 pandemic. I went to Hirsch and experienced excellent service with stricter covid-19 protocols in place for customer safety. Going forward, I will take my business there.