Poor service at Game by the Tevo representative

Good day

I bought a load shedding light at game last week after 2 days I had to charge it however the plug was broken because it was too hard. I went to game to exchange it and the lady contacted Amanda who’s dealing with the Tevo brand, who poorly explained that this was a physical damage and I told her that was not accepted, she said they must call the manager for me to assist. My question was that she can’t even properly explain or sympathies regarding the matter and she addressed me like a 4 year old. Saying hello and pointing her finger at me and even went to an extent to click her tongue how rude is that.First of all I am the customer and I have a right to complain and to be treated fairly. This is really unacceptable I feel that I was harassed as a customer.