1 reviews | Active since Jul 2013
Poor Service at Game
I went to Game stores at mall@reds today especially to purchase two Seagate 2TB 2.5" expansion hard drives advertised at R899 each. On waiting a few minutes for the sales person to assist me, i was told that the hard drives are sold out at this branch. I inquired as to which store will have stock and was advised Centurion branch will definitely have stock without even checking. I was then told that the price was incorrect and its R1299 and that Game has checked with the CPA and they are allowed to change the price. there were no posters informing customers of this change in price nor were the advert papers taken out of circulation in the store.
My experience at this store has been extremely poor and inconvenient.
We acknowledge receipt of your complaint with reference ***4.
It is with regret to inform you that a print error did occur, during the printing of the catalogues and therefore, GAME will not be able to grant/offer the product at the indicated price.
The correct information is that it is a 1TB and not a 2TB for that price. An investigation will be done into the fact that you said no apology was displayed and Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***4.
It is with regret to inform you that a print error did occur, during the printing of the catalogues and therefore, GAME will not be able to grant/offer the product at the indicated price.
The correct information is that it is a 1TB and not a 2TB for that price. An investigation will be done into the fact that you said no apology was displayed and Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,