Poor service at Cresta Mall

I hate that I have to do this every time I have a service request. This is not the first time I experience this and it’s safe to say your staff at Game Cresta Mall don’t have regard for their customers nor do they understand the inconvenience they cause when they don’t do their jobs.

I went to the mall to request a service for my dishwasher on the 28th April 2026 around 4pm. I was assisted by a gentleman and a lady who made a copy of my receipt so they could log a service with Hisense. I was told that because Hisense staff is almost knocking off, they will log it the following morning and I would get an email with a reference number and be contacted. Today is the 7th May 2026 and I’m still waiting for someone to do their job while I have the inconvenience of not having a functional dishwasher.

What needs to happen for Game as a brand to hold its staff accountable? And I’m expected to drive to the mall again for them to give me an attitude and do their jobs? It’s not okay how you do business and disrespect your clients. Please rectify this.

Thank you, Tinah ***