Poor service at branch...

I tried to apply for a new contract 2nd tme system says i do not qualify. Consultant advises that i should call vodacom to request a profile review... i do that to be told by vodacom that the consultant at the store knows the process and they should apply request the profile review.... the a the sales consultants and thus everthing should start and end with them.... this is the same thing that happens every time...

Poor service in general since new manger...