Poor Service and workmanship

I have recently been in communication with Game and Defy in connection with the repairs to my Defy washing machine. In January the technicians reported twice in a space of +-2days as the machine did not work properly. The manager called me with a follow up of which I informed him that I am monitoring the performance of the washing machine. Sad to say, it broke down again today and I had to log another call as he was not available. At the time I also so d iscussAs the period of the warranty was wasted for the period 2020 because I had logged a call in March and made contact again at a later stage, but no follow up was made for repairs in that time and I called again in Jan 2021, which affects the period of the warranty. I enquired with the store manager what they were going to do about the warranty. He mentioned that he needs to speak to his staff member as she was not at work. I spoke to him towards the end of January and it is now the end of February and I have still not received a response in this regard which is sad because managers are normally decision makers so it was difficult to understand that. One cannot make excuses especially where your clients are concerned. As for the washing machine, it was unfortunate that there has been another breakdown in such a short space of time so what does that say of the quality of repairs. I believe in doing things right the first time but thus far this journey has been everything except that, even in communication. So what happens behind closed doors. Are we as customers supposed to be scared as the business is not providing us with a safety net. I really would appreciate some good service in terms of the call that I logged again today as well as a response with regards to the warranty. Thank you