Poor service and unacceptable delays in service

I bought a Salton 30L Mini Kitchen worth R1299 at Game Store 89 President and Rissik street on 03 August 2022.On 25th September 2022 one plate stopped working.On 27th September 2022 i returned the stove to the store for repairs and was given ***.The lady called Nondumiso Somo advised me that the stove will be fixed and should same not be fixed i will be given a new one.The turn around time will be 21 days.On 13 October 2022 i received a call from a lady called Ntombi who said the repairs department need another receipt since the one sent was not clear. I resent about 3 pictures.I never received confirmation that she received or anything from her.Yesterday(03/11/2022) i called the customer care and was advised that the store will call me since they could not get hold of the store. I received a call today and spoke to Christina who asked for my ref number,she then advised that since the 13th of October 2022,the stove is still at the store as repairs dep has not collected it yet. TAT of 21 days has passed long ago. Even before the issue of the slip, it took them two weeks to inform me.I don't see this stove coming back and it seems like no one wants to take responsibility since it's a blaming game within their company.Im am suffering with a child in my house having to buy takeaways which are costing me since i don't have a stove.I did not ask for my stove to be damaged within two months and i surely did not ask for such service and do not deserve it.If they are not intending to fix my stove,let them give me a new one simple.I have given them enough patience and suffered a lot really