R
Realest
1 reviews | Active since Jan 2025
04 Oct 2025, 19:10
Poor service and technical malfunction
Hello, bought a smart watch (genius) to calculate my steps but it’s not accurate and the difference is huge. I went to return and they refused to refund nor exchange, is that even possible? What should I do with the watch because it’s not serving its mere purpose. I don’t recommend the watch and the game manager at shop050 Johannesburg because online it says it can be returned and has a 1 year warranty.
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Game's replyOfficial
05 Oct 2025, 09:47Hi Realest, Thank you for reaching out. I'm sorry the steps reflecting on the watch appear inaccurate. If the item is faulty, it will need to be assessed before the store can further assist you. You can view our T's and C's on faulty items on the following link: https://www.game.co.za/s/delivery-and-returns-policy
Best regards,
Game's reply05 Oct 2025, 09:47
Official
Hi Realest, Thank you for reaching out. I'm sorry the steps reflecting on the watch appear inaccurate. If the item is faulty, it will need to be assessed before the store can further assist you. You can view our T's and C's on faulty items on the following link: https://www.game.co.za/s/delivery-and-returns-policy
Best regards,