Poor service and ****

Good day Hello Peter My name is Isabel Mzizi ,i am very disappointed by Game Mall of Africa store,some time in July 2019 i bought 2x 50inch Telefunken plasma Tvs cash and it happened that the other one was for my parents and the other one was mine .Then in March 2020 on the 12th of march my tv set did not switch on when i came back from work and i took the tv back to game of which it was only 7 months i bought it .When i got there the customer care lady at the store said to me they are no longer taking broken appliances they will log a complaint with the suppler and the supplier will send their a technician to come and do assessment on my tv .after a week and some days the technicians were sent on the 21st of march to my house to do their job but they just came to take the tv and they said to me they will do the assessment from their shop and they will call me once they have checked the the problem but they did not call me until it was lockdown. ever since then i have been calling those guys and one time they did email me the quote and and they told me its not a factory fault i have to pay an amount of R1850 and i paid R850 to Walter Rampantane acc on the 2nd of Oct 2020 who was one of the technicians that i was always in contact with and i told him that i will pay the balance in once the Tv is Ready for collection.Ever since then i kept on calling the Walter guy and he kept on promissing to come back to me and i have reported the matter to Game management and they are also not helping me with getting my tv back and its been a year and a half now ever since i have been fighting to get my tv back.Please kindly help me win the endless battle and i am so tired of phoning and fighting with this guy that game sent to help me from Telefunken supplier and from game stores. Thank you

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