1 reviews | Active since Feb 2015
Poor Service and rude behaviour
Poor service received at Game Bel Air. Our TV is within the supplier guarantee took it back to Game only to be told that we have to wait 21 days in order to be fixed we complained about the length of time and requested to have it replaced. The Manager was called. We explained the situation and discussed the Consumer Act on our rights as the consumer it was then that the Manager starts becoming abusive by shouting that it does not apply to Game stores. We brought to his attention not to raise his voice to which only then did he stop, not even decent enough to apologise.<br> Needless to say will never shop at any game stores with this type of attitude. Shoddy service indeed. this was posted in their Facebook page. Game, on February 17th responded requesting my contact details I provided my cell phone via a message and no response to date, and no TV to date.
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73