1 reviews | Active since Dec 2015
Poor Service and Not Interested In Answering Phone
The service at Game Gateway is shocking, I stood around waiting for help while the 3 sales reps all stood talking to the same person. Finally a rep came past and asked if I was ok, to which I said I need help, he reply was ok thanks and he walked away!!!!<br> <br> After telling the appliance sales manager that no one wants to help me, he said walk around and find some one to help you!!!! surely as sales rep who earns commission you would jump to help and make a sale??<br> <br> Finally I get helped and told that I must wait for the delivery, it will be in the morning before lunch.....<br> <br> Now 12:20ish I phone though and was transferred to the appliance department to find out when I can expect the delivery, 12:50 I hung up as no one had answered the phone, I phoned back and asked for the branch manager and got asked a 1000 question why I wanted to speak to him and then was transferred to one of the reps on the floor.<br> <br> I think it is shocking that a company as big as Game couldn't care less about the customers. It shows lack of interest and unwillingness to work. <br> <br> I will not be shopping at Gateway Game in the future!!!<br> <br>
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to Senior Management for further assistance.
Regards
Herman van der Berg
Customer Service Advisor
***73
***
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to Senior Management for further assistance.
Regards
Herman van der Berg
Customer Service Advisor
***73
***
