Poor service and non existent communication

We recently bought a book case and tv unit on Sunday, 29 November 2015 from the Brooklyn Branch and requested the goods to be delivered on Monday (less then 10km from the store). The Sales Consultant confirmed that the furniture will be delivered on Monday, however whilst typing the message we still have not received anything. What makes things worse, they dont even bother to phone and inform the customer what the status are. And when you phone, they keep on telling you stories and making empty promises to phone me back.<br> <br> Real pathetic service, seeing you are required to pay for delivery. <br> <br> Not sure why I waste my time buying from Game because, on top of the delayed delivery, the service in store is always pathetic. Staff always unfriendly, and always takes forever to assist a person.