POOR SERVICE AND NO CUSTOMER CENTRICITY!!!!

I write this review with great disappointment. On the 23/12/2018 I went to a Game store in Rosebank and bought a Russell Hobbs microwave and Hisense dishwasher and was assisted by a gentleman by the name of Richard Maistry and after I made the purchase he concluded that he would call me once they have stock as the dishwasher was sold out. I must say I haven't held my breath since then. Almost a month later I decide to go to the store to check if they had stockand the gentleman that assisted me yesterday wasn't bothered by poor service I received and all he said was he cant take a blame for someone's fault and my thinking was this is not a personal attack but an attack to Game and all I expected was a mere apology. This morning I went to the store again with my slip and requested to be assisted by a manager by the name of Mosa and I must say the experience was the same as yesterday and even worse because I waited for over 45 minutes for them to get the dishwasher and I had to ask him about the microwave and only then he started making phone calls, its like the one hand have no idea what it's doing. If this is the kind of service i'll be receiving going forward, guess what? you've just lost a loyal customer and i'll be spreading the word! Everytime I kept demanding to speak to the store manager I kept being redirected to Mosa. I even considered letting you keep your microwave and dishwasher and give me back my money because there seems to be no personal interaction because your employees cant seen to put themselves in the customers shoes all they car about is making incomplete sales!