Poor Service and no assistance at all

Hi . I bought a JVC 55inch tv from Game Cresta on 1 October 2017 and is still under guarantee . My tv is now losing picture . I contacted the store and they said I must bring it in. I advised them that the tv is HUGE and it will not fit in my car and that I cannot bring it on the back of a van without a box as this will cause further damage . I was then given the number of NU World , the distributor who also gave me the run around and then gave me the number of Maxicare who is the authorised repairer who havnt answered their phone in 2 days . I am extremely frustrated and am appalled by the lack of service from Game. Please contact me on ********** and sort this out