kP
kim P

1 reviews | Active since Feb 2013

15 Oct 2015, 18:23

Poor service and misleading info

after an hour of waiting to collect my card,I spend over an hour going through several cameras to decide which to buy for my fianc?e birthday present.The ones on display don't have batteries,they all had to be interchanged,great,after going through about 5 all 4 weren't in stock and was told I could buy the used worn ones on display for R100 discount.,(*******!!! ),Secondly the add clearly states that if you open an account you get R400 worth of vouchers then once I get my card I get told that I have to spend R3 000 to get the vouchers activated,this is clearly against TCF,bad start to a relationship

0
Replies (1)
Game
Game's reply17 Oct 2015, 13:15
Official
Hello kimp01,

We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.

Store management was unable to reach you telephonically and requested alternative contact details. They search the records for a PLC card issue yesterday and your name does not appear in the records. Kindly contact Mark Giddings at the store for further assistance.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73